How do I place an order?

If you have an account already simply log in to your account by clicking the Sign In/Register button at the top of any page. If you don’t have an account with us registering is simple and quick, just click the Sign In/Register button at the top of any page and follow the step by step instructions to get you up and running. 
Once you have found the product you would like to buy simply enter your personalisation into the box and add it to your basket, then follow the quick and easy checkout instructions. You can view your basket at any time by clicking the basket icon at the top right of your page.

How do I use the shopping basket?

When you are on a product which you would like to add to your basket all you need to do is enter your desired personalisation (if needed) and the quantity, then click the add to basket button. To view your basket click the basket icon at the top right of your page. If the item is currently out of stock the ‘add to basket’ button will not be available for that product. Why not take a look at the relevant product section to the right of your page for products that are similar to the out of stock item? The basket icon at the top of your page will show you how many items you have added and the running total.
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Can I track my order status?

Of course, sign in to your account by clicking the Sign In/Register button at the top of any page. Once signed in you will see your order history displayed, you can also click the see more order history to display ordered placed with the website. Once your order has been received you will see the In Process status, upon despatch of your order this will change to Despatched. If your order has been sent via courier you will also be able to track your order, simply click the tracking number in your order history and this will take you directly to the courier’s site.

Can I change or cancel my order?

Due to the nature of the products we offer once your order has been processed we are not able to change or cancel your order.

Where is my order?

If you have requested Next Day or Courier delivery you can sign into your account and track your order easily by clicking the tracking number, this will then take you directly to the couriers website to track your order. If you have not received your order and are having difficulty locating your order please contact us by clicking the contact us page at the top of this page.

Can I track my order?

If you have selected Next Day or Courier delivery for your order you will be able to track your order via the Order History in your My Account history.  Once your item has been despatched your tracking number will appear alongside your order, click on the tracking number to go directly to the couriers website. You are not able to track orders for Standard Delivery and Saturday Delivery.